Refund & Cancellation Policy

1. Overview

SecOraLens (secoralens.com) provides digital threat-intelligence subscriptions. Paid plans are prepaid for a fixed term (for example, one month). This policy explains how cancellations and refunds work. It applies to payments made through our website; where a separate signed agreement exists for an organisation, that agreement governs.

2. Free Tier

The free tier and the email threat briefs are provided at no charge, so there is nothing to refund. You can unsubscribe from the email briefs at any time using the one-click link in any email we send.

3. Cancellation

You can cancel a paid plan at any time from your account or by contacting us. Because plans are prepaid for a fixed term, cancellation stops future renewals — your access continues until the end of the term you have already paid for, and it is not renewed after that. Cancelling does not, on its own, trigger a refund of the current term (see below).

4. Refunds

Because our plans unlock digital intelligence content immediately, paid terms are generally non-refundable once access has begun. We will, however, provide a refund in these cases:

• You were charged in error, charged more than once, or charged after you cancelled.
• A technical fault on our side prevented you from accessing the plan you paid for, and we were unable to resolve it.
• You request a refund within 7 days of the charge and have made no substantial use of the paid features — we will review these in good faith.

We do not provide pro-rated refunds for the unused part of a term once it is under way, except at our discretion for the situations above.

5. How to Request a Refund

Email secora153.official@gmail.com from the email address on your account, with your order/payment reference and a short description of the issue. Approved refunds are returned to the original payment method. Refunds are typically processed within 5–7 business days, after which your bank or card issuer may take additional time to reflect them.

6. Payments & Processing

Payments are processed securely by our payment partner (Razorpay) and settled in Indian Rupees (INR). SecOraLens does not store your full card or UPI details. Failed or duplicate charges are reversed in full.

7. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. The policy in effect at the time of your purchase applies to that purchase.